Privacy Policy
Last Updated: March 2025
1. Introduction
At Xpert360, a division of GOUP Technology Pvt Ltd, we respect your privacy and are committed to protecting your personal data.
2. Information We Collect
We collect personal information such as name, email, phone number, and address when you use our services.
3. How We Use Your Information
We use your data to provide services, process payments via Razorpay, improve customer support, and comply with legal obligations.
4. Payment Information
All payments on our platform are securely processed by third-party payment gateways like Razorpay and PayU. We do not store sensitive payment details.
5. Data Protection
We implement strong security measures to protect your data but cannot guarantee complete security.
6. Communication via WhatsApp
- User Consent: By providing your mobile number and opting in, you consent to receive messages from Xpert360 via WhatsApp. You may opt out at any time by contacting us.
- Information Collected: We may collect metadata such as your phone number, device information, and message timestamps during our WhatsApp communications.
- Use of Information: The information collected will be used to provide customer support, send service updates, and share promotional offers.
- Data Sharing: We do not share your WhatsApp information with third parties, except as required by law or to protect our rights.
- Data Security: While WhatsApp provides end-to-end encryption, we recommend not sharing sensitive personal information through this platform.
7. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
8. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at care@xpert360.in.
9. User Data Deletion
- Requesting Data Deletion: Users have the right to request the deletion of their personal data collected through our services, including WhatsApp communications.
- How to Request: To request data deletion, users can email us at care@xpert360.in with their registered mobile number and relevant details.
- Processing Time: We will process data deletion requests within 7-14 business days and confirm the deletion via email.
- Exceptions: Certain data may be retained for legal, security, or operational purposes as required by law.
